FAQ

Our practice hours are Monday – Thursday from 7:00am to 5:00pm, Friday from 7:00am to 4:00pm and on Saturday from 7:30am to 9:00am (except public holidays). Appointments can be made either by telephoning the practice at 419-664-4808 (option 1) or by filling out the online form here.

All office visits are payable in full at the time of your visit.

For services rendered outside the Office, such as Emergency Room, we realize that payment cannot be made at that time. Therefore, on your following visit to our Office, payment is due on your recent outpatient treatment, as well as your Office visit.

For surgical and inpatient hospital services, provided by our physicians, we will be happy to file your insurance or provide you with the necessary information for you to file your claim. If we do not receive an insurance payment within a reasonable period of time, you will be expected to begin payments on your account. Services rendered may be paid by cash, check, Visa, MasterCard, or Discover Card.

For services covered by medical insurance, we would be happy to assist you in filing your insurance forms. Please COMPLETE ALL NECESSARY INFORMATION, SIGN ALL AUTHORIZATIONS on the form and designate to whom the form should be sent. Disability forms and Family Medical Leave (FMLA) forms are handled in the same manner. However, any disability or FMLA forms completed by our office are subject to a $10.00 fee which must be paid in advance. Please allow us 7-10 days to complete your form as we receive a high volume of disability forms daily.

All co-pays are payable at time of visit. These payments are part of your insurance contract and must be paid to OIO at the time of service. Failure to pay your co-pays at the time of service is a breach of contract between you and your health insurance company and we are obligated to report this lack of payment to your health insurance company. MEDICAID patients MUST bring their medical card to each appointment. If you do not have your card, and time permits, you may go home and get it, otherwise we will need to reschedule your appointment.

Please remember that your medical insurance is a contract between you and your Insurance Company and that professional services are rendered and charged to the patient and not the insurance carrier. Although our Office would be happy in helping you to file your insurance, we cannot accept responsibility for collecting your claim or for negotiating a settlement on a disputed claim. If you feel that your Insurance Company does not reimburse you, or pay your claims quickly enough, we suggest you give them a call or contact your insurance representative. You pay the insurance premiums and deserve the best service from them. If we receive an insurance payment for any account that you have paid, a refund check will be forwarded to you.

It is the objective of this Office to provide our patients with the best care and facilities at a reasonable cost. In an effort to eliminate the expense of billing and collection, we ask that you pay for these services as they are rendered. Upon request, special considerations may be extended in the event of prolonged illness, unemployment, or other circumstances. To avoid misunderstandings, we invite you to discuss financial problems early. A statement of your account will be sent to you on a monthly basis. However, after 90 days if your account remains unpaid, we will be forced to turn your account over to a Credit Bureau or Attorney for collection. We strongly request that you do not let your account become delinquent. Call 419-664-4808 (option 3) extension 3324 to discuss collection issues.

Major surgery on a joint may take two or three hours in the operating room. Getting a full range of motion, strength and flexibility back in that joint after surgery usually takes months. That’s where pre-operative exercise and education and post-operative physiotherapy programs come in – to ensure you’re physically and emotionally prepared for surgery, and to maximize your recovery after surgery. Together, such programs are among the most important determinants in the success of your surgery.

When you come for your appointment Remember to get the following

• Drivers License
• Copay
• Have your insurance information
• Copies of surgical records, medical records, x-rays, MRIs, CT scans and so on from prior doctor visits
• If you have seen a physiotherapist, please bring a progress letter from the therapist
• If you have had surgery elsewhere, please bring a copy of your operative report